Job Title: Quality Assurance Manager

Use Our Online Application FormDepartment: Quality/Indirect
Reports To: General Manager

Job Summary

Plans, coordinates, and directs quality program designed to ensure continuous quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

Essential duties and responsibilities include, but are not limited to, the following:

  • Formulates and maintains quality objectives complementary to corporate policies and goals. Coordinates objectives with production procedures in cooperation with Plant Managers to maximize product reliability and minimize costs.
  • Interprets quality Policy to key personnel in organization.
  • Develops and initiates standards and methods for inspection, testing, and evaluation.
  • Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished products.
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
  • Investigates and adjusts customer complaints regarding quality.
  • Plans and oversees the analysis, inspection, test, and/or integration to assure the quality of assigned product or component.
  • Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
  • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
  • Makes recommendations whether to accept a product or continue business with a vendor.
  • Reviews data obtained during quality control and quality assurance activities to ensure consistency with company policies and procedures.
  • Develops new approaches to solve problems identified during quality activities.
  • Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
  • Maintains a working knowledge of government and industry quality codes and standards.
  • Coordinates ISO Audits and certification.
  • Plays active role on quality management teams within organization.
  • Plans, designs, promotes, organizes, implements, and leads quality training programs.
  • Investigates customer complaints regarding quality. Prepares the Material Discrepancy Report (MDR) / Nonconformance Report and makes recommendations.

Other Duties and Responsibilities

Other duties that may be assigned include, but are not limited to, the following:

  • Coordinates Workers' Comp Programs
  • Coordinates Company Safety Program
  • Assists with any OSHA audits or investigations.
  • Obtains feedback from customers to measure customer satisfaction.
  • Prepares and presents technical and program information to management.
  • Adheres to Company’s quality requirements.

Supervisory Responsibilities

  • Directly supervises 0-5 employees in the Quality Department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    Responsibilities include: Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience
    Associates degree (A.A.) or equivalent from two-year college or technical school; or four to six years related experience and/or training; or equivalent combination of education and experience.
  • Computer Skills
    Knowledge of Internet software; Job Boss manufacturing software (which includes Accounting, Inventory, Order Processing software); Excel Spreadsheet software and Word Processing software.

Other Skills and Abilities

  • Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
  • Write reports, business correspondence, and procedure manuals.
  • Effectively present information one-on-one or in a group and respond to questions from groups of managers, clients, customers, and the general public.
  • Work with mathematical concepts such as probability and statistical inference.
  • Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to:

    • Use hands to finger, handle, types or feel; reach with hands and arms and talk or hear.
    • Frequently sit.
    • Occasionally walk and stoop, kneel, or crouch.
    • Occasionally lift and/or move up to 35 pounds.
    • Specific vision abilities required by this job include: close vision, color vision, depth perception and ability to adjust focus.
    • Work Environment

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Frequent exposure to vibration
      • Occasional exposure to moving mechanical parts.
      • Moderate noise level

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